Progress WhatsUp Gold 360 – Internet Connection Monitoring for Each of Your Remote Sites

It’s a story many network administrators dread: leaving the office on a Friday afternoon with everything running smoothly, only to return Monday morning to a nightmare of system-wide failure. If you’re a network administrator, you know the quiet comfort in logging off on Friday, satisfied that all servers are operational, backups are complete and the network is running efficiently. It’s the moment when you finally let out a sigh of relief, looking forward to a stress-free weekend.

But then comes Monday. As soon as you open your email to check your monitoring dashboard, your heart sinks. Alerts are flashing. Servers are down. User messages flood your inbox - “Why can’t I log in?” or “The system has been down all weekend.”

Whether you’ve experienced this yourself or have had nightmares of it, we can all agree that internet outages cause a major headache for network administrators.

On-premises notification systems don’t work independently of the primary internet or email services, leading to delayed notifications and longer outage times. As an administrator, you’re expecting immediate notification when there’s a problem. But, if it’s your primary internet or email that’s having the outage, you might not get a notification until much later or at all. These events extend the outage time if you don’t know about the issue.

Dial-up and GSM modems aren’t viable for most customers due to their complexity and the additional infrastructure required. Within WhatsUp Gold, we have the components to not rely on the primary internet or email to get notifications now, but it requires a literal dial-up or GSM modem. There are multiple problems here. The dial-up modems of most service providers like Verizon, AT&T, etc. have deprecated the technology we used for this, called the TAP protocol for sending text messages using dial-up.

We have now addressed this feedback with a new solution in the Progress family: Progress WhatsUp Gold 360.

Progress WhatsUp Gold 360 Overview

WhatsUp Gold 360 provides organizations with a 24/7 service that monitors their internet connection from anywhere, alerting them via email and/or SMS if it is unavailable. Internet Connection Monitoring notifies administrators of outages or instability within their IT infrastructure, facilitating swift corrective action to keep operations running smoothly.

Quick detection and alerts help reduce downtime, maintain productivity without significant disruptions and enhance operational resilience by avoiding delayed notifications during outages.

Current IT Infrastructure Monitoring Market Expectations

We’ve compiled feedback from our existing WhatsUp Gold client base and broader industry data. In doing so, we found that network administrators, and their organizations, expect IT infrastructure monitoring platforms to deliver:

• Centralized management system for remote sites
• Contextualized insights and analytics
• Easy-to-use interface
• Flexible license models

We’ve used the feedback to build a solution that addresses all the major points. WhatsUp Gold 360 currently delivers or will soon deliver information on six core pillars shown in Figure 1.

The Benefits of WhatsUp Gold 360

After deploying WhatsUp Gold 360 to manage on-premises, cloud or hybrid WhatsUp Gold instances, organizations will experience the following benefits:

• A heartbeat from each remote site to the cloud: Receive email or SMS notification of any internet outage or instability.
• Latency over time: Historical reports for latency from your site(s) to our cloud app.
• Track every hop and view latency: With complete hop-by-hop visibility into the entire network path, you will gain additional visibility into problems outside your local network.

Coming Soon with WhatsUp Gold 360

Now that we’ve launched WhatsUp Gold 360, we can begin to add additional planned functionality. Users can expect these features:

• Monitor Your Systems on the Go: Access your monitoring data from anywhere. View data, reports and configuration options on your mobile device or desktop.
• Incident Management: Manage issues when they occur with context-rich critical alerts for timely response.
• Smart Alerting: Centralized smart alerting system for relevant events, maintaining a proactive and streamlined approach to monitoring.
• Usability and Experience: Optimized workflows, visually stunning data modeling and a Progressive Web Application.
• Hybrid/Multi-Cloud SaaS Monitoring: Providing a hybrid and multi-cloud SaaS monitoring solution for WhatsUp Gold customers.
• Centralized Management Layer: SaaS delivery for WhatsUp Gold server installations, offering a centralized management solution.

How You Can Learn More

WhatsUp Gold 360 enables you to deliver an ideal experience for your users and clients by revolutionizing the deployment, configuration and management of your WhatsUp Gold estate.

We are glad to walk you through a demo and discuss all aspects of this exciting SaaS solution. Contact us today to start a conversation about WhatsUp Gold 360.