1-Hour Professional Services
Service Details
WhatsUp Gold 1-Hour Professional Services (PR-3011-0150) (“Services”) include up to 1 hour of remote English-speaking Progress Professional Services resource time (Sr. Principal Practice Consultant level) to provide you with advice and assistance on any or all of the tasks listed below.
Services Scope
This service engagement may include a variety of installation, configuration, upgrade, assessment, and training activities tailored to your environment and needs. Sample tasks include:
- Support for initial software installation or upgrade
- Validation of installation and core functionality
- Assistance with environment setup and discovery processes
- Configuration guidance for monitoring, alerting, and reporting
- Recommendations and demonstrations of best practices
- Creation and customization of dashboards, monitors, and policies
- Review and configuration of additional modules such as Network Traffic Analysis, Virtualization Monitoring, and Application Performance Monitoring
- Installation and configuration of NTA+ module
- Walkthroughs of advanced features and administration tools
- Assessment of current deployment and suggestions for optimization
- Enablement and training for administrators or key users
The Services are subject to the terms and conditions of the Professional Services Agreement set forth at https://www.progress.com/legal (“Agreement”). Service Provider will be the Progress entity that accepts and processes the order for the Services and may be referred to in the Agreement and herein as “Service Provider”, “we”, “us”, or “our”; Client will be the individual or entity for whom the Services are being ordered and may be referred to in the Agreement and herein and therein as “Client”, “you”, or “your”.
You will have 6 months from our invoice date (please note that if you are purchasing through a reseller/distributor, this will be the date of our invoice sent to the entity ordering the services from us) to make use of the 1 hour of service purchased, and any unused hours at the end of said period will expire. If the 1 hour of service is fully depleted and additional Progress Professional Services resource time is required to assist you with the completion of any of the tasks outlined above, then such additional time will be subject to a separate purchase. A resource will be assigned to the project and will engage during their local business hours’ time zone.
The Services will be delivered by us or our Affiliate remotely unless otherwise expressly agreed in writing by an authorized representative of Service Provider or its Affiliate. If we or our Affiliate, as applicable, agrees to provide all or any portion of the Services at your location, you will reimburse us or our Affiliate for any and all actual expenses incurred in performing such Services including travel and living expenses, in accordance with the terms of the Agreement.