Silver Professional Services
Service Details
WhatsUp Gold Silver Professional Services (NM-3FYL-0170) (“Services”) are designed for small environments for Network Management installation and include up to 12 hours of remote English-speaking Progress Professional Services resource time (Sr. Principal Practice Consultant level) to provide you with advice and assistance on any or all of the tasks listed below:
Planning and Design
Deployment Pre-Assessment: Define scope of project, scale of project, and required configuration.
Install and Configure
- Installation using either local or remote SQL
- Post-installation validation
- Assistance with initial credentials setup and first discovery
- Map generation and initiation of monitoring
- Demonstration of best-practices when creating Layer 2, Dynamic, and Device Groups
- Walk-through creation of Actions and Action Policies
- Walk-through creation of Alert Thresholds and Notifications
- Configuration of device dependencies
- Creation of dashboards using out-of-the-box dashboard reports
- Walk-through of WhatsUp Gold device roles
- Configuration of Network Traffic Analysis settings, retention periods, and dashboard
- Configuration of Virtualization Monitoring and walk through of features
- Instantiation of built-in Application Performance Monitor profiles
- Setup of Configuration Management tasks and walk through of features
The Services are subject to the terms and conditions of the Professional Services Agreement set forth at https://www.progress.com/legal (“Agreement”). Service Provider will be the Progress entity that accepts and processes the order for the Services and may be referred to in the Agreement and herein as “Service Provider”, “we”, “us”, or “our”; Client will be the individual or entity for whom the Services are being ordered and may be referred to in the Agreement and herein and therein as “Client”, “you”, or “your”.
You will have 6 months from our invoice date (please note that if you are purchasing through a reseller/distributor, this will be the date of our invoice sent to the entity ordering the services from us) to make use of the 12 hours of service purchased, and any unused hours at the end of said period will expire. If the 12 hours of service are fully depleted and additional Progress Professional Services resource time is required to assist you with the completion of any of the tasks outlined above, then such additional time will be subject to a separate purchase. A resource will be assigned to the project and will engage during their local business hours’ time zone.
The Services will be delivered by us or our Affiliate remotely unless otherwise expressly agreed in writing by an authorized representative of Service Provider or its Affiliate. If we or our Affiliate, as applicable, agrees to provide all or any portion of the Services at your location, you will reimburse us or our Affiliate for any and all actual expenses incurred in performing such Services including travel and living expenses, in accordance with the terms of the Agreement.